Customer Service

Shipping & Delivery

Once the item(s) has/have been purchased, the item(s) will be shipped within several business days. Shipping carriers for shipments may vary and will be chosen at the discretion of Music Reunion. In most cases, customers will be provided with a tracking code in order to track shipments. (We do not ship to PO boxes.)

Local Pickup – FREE SHIPPING!

International shipments are only available through the regular checkout and will be processed through Paypal. For shipping carriers, your only choice is UPS.

Privacy & Security
Here at Music Reunion your privacy is important to us. The comfort and best interests of our customers are the most important aspects of our business. We appreciate your trust in us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by viewing your account information. The personal information we hold will be held securely in accordance with our internal security policy and the law.
The types of personal information collected include:

  • Name
  • Company Name (if applicable)
  • Address
  • Email address
  • Phone number
  • History of purchases

We use the information you provide about yourself when you register only as a means to gather information and metrics and to provide you with future offers from Music Reunion. We do not share this information with outside parties. We use return email addresses to answer the email we receive. You can register with our website if you would like to receive more information about Music Reunion offers, as well as updates on new products. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We encourage you to read the privacy policies of every site that you visit. This policy covers only the information collected on our site. Sites that link to or from our site are not covered by this policy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We may use technology to track the patterns or behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Music Reunion will not be held liable for any damages whatsoever incurred to you as a result of interacting with our website.Returns & ReplacementsIf an item is damaged at delivery, it is the responsibility of the customer to contact Music Reunion customer service representatives within seven (7) business days after delivery.

The following items cannot be returned and/or exchanged:

  • Lighters

If a customer wishes to return any item, it is the responsibility of the customer to contact Music Reunion customer service representatives within seven (7) days after receiving the shipment.

Any returned items must be in their original packaging as it was delivered. The customer is liable for shipping & all shipping cost. After Music Reunion receives the unwanted items a full refund (minus 25% restocking fee & minus shipping cost) will be issued back to the customer. Ordering customers have the ability to order items in shopping carts by creating an account with the Music Reunion website or by purchasing the items in shopping carts as a guest.

Payment, Pricing & Promotions

Prior to shipping any orders, Music Reunion must receive payment from the customer in full. All payments are processed either through PayPal or Google Checkout, thus ensuring that customers will have the utmost in security when purchasing items from Music Reunion.

Prices on the Music Reunion website do not necessarily reflect those in the physical store and are subject to change at the discretion of Music Reunion.

Promotions on the Music Reunion website are subject to change at any time. Customers may not be notified when promotions end.Viewing

Orders

Customers who create accounts with Music Reunion have the ability to view orders that have been made through the online store. To do this, log into your Music Reunion account and then select ‘My Orders’. All orders will be displayed in this portion of the website.Updating Account InformationIt is the responsibility of the customer to maintain his/her account information.